Levy Israel Tours – Terms of Use

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Last Updated: August 26, 2025

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Introduction
Welcome to Levy Israel Tours. We are honored to plan your journey and are committed to making it seamless, meaningful, and unforgettable. To ensure clarity and peace of mind, please review the following terms and conditions, which apply to all our tours and services.

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Travelers with Physical Limitations
We do our best to accommodate travelers with physical limitations. Participants requiring special assistance must notify us at the time of booking. Continuous personal care cannot be provided by guides or drivers—if required, travelers must be accompanied by a companion. Space for wheelchairs and walkers may require advance arrangements. Levy Israel Tours reserves the right to remove any participant who has not provided advance notice or for whom we cannot safely accommodate. Related expenses are the responsibility of the traveler.

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Group Harmony
For the benefit of the group, Levy Israel Tours reserves the right to refuse, remove, or expel any participant whose behavior disrupts the tour. Related costs will be borne by the traveler.

Health Requirements
Please consult your healthcare provider for up-to-date travel requirements.

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Passports & Visas
Travelers are responsible for valid passports and visas. Passports must be valid for at least six months after your departure from Israel. Please check with the relevant consulates for current entry requirements.

Payment Policy

• Accepted methods: wire transfer, credit card, or cash.

• Full payment is due 30 days before arrival.

• A guiding day includes up to 9 hours and 200 km (125 miles).

  • Extra guiding hours: $100 USD/hour (guide and driver).

  • Extra mileage: $1.5 USD/km (averaged across the tour).

• Coordination fee: 5% of the total for all services booked (guides, hotels, transport, attractions).

 

Cancellation Policy

• Up to 31 days before arrival: 100% refund.

• 30–16 days before arrival: 75% refund.

• 15–8 days before arrival: 50% refund.

• 7 days or fewer before arrival: No refund (except for services we can successfully cancel, such as hotels).

• Cancellations must be submitted in writing. Fees apply regardless of reason, including medical or family matters. We strongly recommend comprehensive travel insurance.

As per Israeli consumer law, remote transactions may be canceled within 14 days of purchase without penalty.

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What’s Not Included
Unless specifically listed in your itinerary, the following are not included:

• Meals, personal expenses, gratuities

• Evening transfers (e.g., dinners)

• Guide/driver overnights ($200 USD per night when required)

 

Customer Service
All refund requests must be submitted in writing within 30 days of your return. Refunds may be subject to a $50 processing fee plus any costs charged by hotels or suppliers. Claims for unused services require written confirmation from local representatives. Refunds are processed within up to six weeks. No refunds are given for unused package services, including missed transfers, meals, sightseeing, or accommodations.

 

Responsibility
Levy Israel Tours acts only as an agent for hotels, transport, and attractions. All bookings are subject to the terms of those providers. We are not responsible for delays, cancellations, accidents, injuries, or events outside our control, including weather, strikes, overbookings, or force majeure (e.g., security incidents, civil unrest, acts of God). In such cases, we and our partners will make every reasonable effort to offer alternatives.

We reserve the right to change itineraries or services when necessary for the comfort, safety, or well-being of travelers.

 

Validity
Prices are based on current exchange rates and supplier costs. If the U.S. dollar devalues by 3% or more against the local currency, Levy Israel Tours reserves the right to adjust prices accordingly.

 

Trip-Specific Terms
Certain trips may include additional terms or cancellation policies, which will be specified in the relevant trip proposal or contract.